If u took Hack Read This.

Information about Q&A & People who have been hacked.

Ok guys n gals,
1st things 1st, The Q&A section on the WYD site is there for you to raise problems etc to the GMs of WYD Global. When you click the Q&A link from the support page it requires YOU to login. While on my Community Scout shift yesterday a player was asking me to raise Q&A for him, we can’t as I said it needs to be YOU.
Here is a link to the support page.
http://wyd.gamenetworks.com/support/faq.asp
Q&A allows you to submit a report and the Report will display any Q&As you have raised and shows what state they are in, either Accepted  or Complete.

Recently I have had a few people coming to me ingame saying they have been hacked etc. It is your account and your responsability to keep it safe. If you have been hacked report it through Q&A, bearing in mind that the WYD Managment policy says you only have 1 week to do so.

Ok here is what the policy says:
7. Hack Cases
Always remember that your account is your responsibility. You must be responsible enough to protect your account against such hack cases. Please read the Hack Prevention section and familiarize yourself with the different methods of hacking
7-1 Hacking
ⓐ Joint ownership of accounts
As a means to quickly level a character, users create a joint account. The other person may suddenly change the password of the account after he/she has deleted a character. Things clearly become more complicated when having a joint account because you don’t have the sole ownership of the account.
ⓑ Exchanging of Accounts
After users inside the game have exchanged other people accounts, and in case the motive of the exchange was hacking, the accounts used will be disconnected instantly after being verified of hacking. Sometimes these hackers assume a false name. GMs have the access to find out the information of accounts and all transactions that occur. The users must keep in mind that GMs don’t ask for customers’ account information.
ⓒ Exposure of Password
Be responsible in protecting your password. Never share your passwords to your friends, relatives and others. Account Information must always be kept confidential. Revealing your password might lead to hacking- items and characters lost. You must always pay attention to anyone that might hack your accounts so be extra careful and vigilant.
ⓓ Hacking Tool
A lot of hacking programs have sprouted in the net. These devices will enter your PC discreetly and these hacking tools can be obtained by visiting certain sites with viruses. When your PC has a weak security and anti-virus system, the hacking program will enter and embed itself in your Active X. Once established, the one who sent you that hacking tool will be able to see your personal information and passwords in your PC.
7-2 Hack Prevention
ⓐ One should not use his/her personal information as password. It is advisable to frequently change your password by using a combination of letters and numbers.
ⓑ Be careful when reading mails with suspicious attachment. Sometimes these attachments contain files that may harm your PC. Avoid malicious sites that may contain viruses or hacking programs. These programs stores ID and any passwords you enter in your computer. You must be always be careful in guarding your passwords so that it will not be exposed
ⓒ Regularly run your anti-virus program. You should also regularly update you virus list for to catch up with the new viruses sprouting up. You can also install adware to prevent spywares that may harm your computer. It’s not advisable to enter suspicious sites without using these programs.
7-3 Hacking Compensation
ⓐ The users will only be given 1 week to report their hack cases. Reports of hacking after the 1 week grace period will not be entertained
ⓑ Returning the exact characteristics/attributes of the items hacked is impossible. Other compensation will be implemented (The GMs will be the one who will give compensation)
ⓒ If the investigation on a hacked account is proven false, or has not met the condition of the operation policy, the company won’t give any compensation to the customer
ⓓ The hacked item will be deleted so that there will be no possibility of it being used again.

Hope this helps and please if you have a problem like this REPORT IT.

Sephy